If you're not receiving the password reset email, there are several common reasons and solutions to try.
Most Common Reason: Mistyped Email When Purchasing
If you accidentally created a ParentTaught.com account with a typo in your email (e.g., example@gmial.com) or if you no longer have access to the email address, please contact us directly with the correct email.
Second Most Common Reason: School Email Blocking
If you created a ParentTaught.com account with a school email address (e.g., example@AISD.org), they may block non-school messages from being delivered. Please contact us directly with an alternative personal email address (like Gmail, Yahoo, etc.).
Other Reasons You May Not Be Receiving the Reset Email
- Check your spam, junk, promotions, or other email folders/filters.
- Search your entire email inbox for emails from
support@parenttaught.com. - There may be temporary delays with your email service provider receiving the email. Wait a few minutes and check again.
Still Can't Find the Email?
If you still cannot find the email after checking these steps, please contact support and we'll help you regain access to your account.