Help Center

Getting Started & Course Eligibility

• Are Any Additional Fees Required?
• How Do I Start The Course?
• I have a Learners Permit from a different state. What do I need to do?

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My ParentTaught.com Account

• How Do I login To My Account?
• How Do I Reset My Password?
• I am not receiving my password reset email

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PTDE Packet & Parent Instructor

• How do I change my official parent instructor
• I don’t have an eligible instructor, what do I do?
• I lost my PTDE Packet. How can I get another copy?

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Certificates

• Do Texas Driver Education Certificates Expire?
• I Can’t Find My Certificates, Where Are They?
• I need to change the information on my certificate

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Getting Your Learner's Permit

• How do I get my learners permit?
• When Does The 6 Months Start?

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Behind The Wheel

• Behind-the-Wheel 14 Hour Instruction Log
• Behind-the-Wheel 30 Hour Practice Log
• Can I Drive Alone with my Texas Learner’s Permit?

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Getting Your License

• DPS Driving Test Guide
• Impact Texas Teen Drivers (ITTD) FAQs
• Texas Hardship License: Eligibility and How to Apply

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Billing & Refunds

• I accidently made a duplicate purchase
• I Need to Purchase for Multiple Students
• I’d like to request a refund

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