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I am not receiving my password reset email

The most common reason: Mistyped email when purchasing the course

If you accidentally created a account with a typo in your email ( or if you no longer have access to the email address, please contact us directly with the correct email.

The 2nd most common reason: Your email provider is your school and blocks outside messages

If you created a account with a school email address ( they may block non school messages from being delivered, please contact us directly with an alternative email.

Other Reasons you are NOT receiving the reset email:
  • Check your spam and other email filters.
  • Search your email inbox.
  • There may be delays with your email service provider.

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We want to make sure you are happy with your purchase. You are eligible for a full refund if your purchase was within the last 30 days and you haven’t earned any certificates.