I Can’t Find My Certificates, Where Are They?
Your certificates will appear at the top of the course page. You must be logged in to view your certificates.
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Do certificates expire?
Certificate don’t expire!
When will I receive my certificates?
Your DE-964 Permit Certificate will be earned after you complete the Lesson 1 quiz. The certificate can be found at the top of the course page. Your DE-964 License Certificate will be earned after you complete the Lesson 12 quiz. The certificate can be found at the top of the course page.
I need to change the information on my certificate
Did you accidentally enter the wrong name, address, gender, or any other part of the certificate information? If you have not earned a certificate yet: If you have already earned a certificate: Fill out the form below. Account information is typically updated in 1-2 hours but may take up to 1 day: You must be […]
I accidently made a duplicate purchase
Contact us with your order numbers and we’ll refund any additional purchases.
I’d like to request a refund
If you are eligible for a refund (The purchase was within the last 30 days, and you have not been issued ANY certificate), submit a request here: https://parenttaught.com/help/contact/.
What is the refund policy?
To be eligible for a refund your purchase must have been within the last 30 days and no certificate has been issued. If any certificate has been issued, you are no longer eligible for a refund. If you are eligible for a refund, submit a ticket: https://parenttaught.com/help/contact/. Refunds take 5 – 10 days to process.
How Do I login To My Account?
Go to the login page: https://parenttaught.com/login/
How Do I Reset My Password?
If you’ve forgotten your password, never created one, or you’re having trouble logging in to your ParentTaught.com account, go to the reset password page. Enter the email address you used to purchase the course, then click Reset Password. A link to reset your password will be emailed to the address. Tip: Reset passwords links are one […]